Rental Policy

Wedding Rental Policy

Welcome to Elegant Wedding Accents, where we strive to add a touch of elegance and convenience to your special day with our curated selection of wedding items available for rent. Please carefully review our rental policy below to ensure a seamless experience with us.

Payment Terms

  • A 50% down payment is required to secure your rental items.
  • The balance payment is due approximately 1 month before your wedding date.
  • Failure to complete the full payment on time may result in a delay in shipment and could impact your wedding preparations. We strongly encourage timely payments to avoid any inconvenience.

Shipping and Handling

  • Your rental items will be shipped to you 2 weeks prior to your wedding day, following the receipt of your final payment.
  • A return postage label will be included with your items for easy and hassle-free returns.
  • Items are carefully packed to ensure they arrive in perfect condition and must be returned in the same packaging. If the original box is damaged and unsuitable for shipping, please secure an alternative box that ensures the item’s safe return.

Return Policy

  • Rental items must be dropped off at the nearest UPS location for return within 72 hours (3 days) following your wedding day.
  • Late returns may incur additional fees. We reserve the right to charge a fee for items not returned within the specified timeframe.
  • It is crucial that items be returned in their original box and packaging to prevent damage during transit. If the original packaging is damaged beyond usability, please repackage the items securely in a similar-sized box.

Fees for Non-Returned or Damaged Items

  • We understand that accidents happen; however, we reserve the right to charge a fee for any items that are not returned or are returned damaged (beyond normal wear and tear). These fees will be assessed based on the replacement cost of the item.
  • We encourage all customers to inspect their rental items upon receipt and report any issues or damages immediately to avoid any misunderstandings upon return.

Agreement

  • By proceeding with your rental order, you agree to the terms outlined in this policy. We are committed to providing you with quality items and service to help make your wedding day memorable.

Thank you for choosing Elegant Wedding Accents. We are honored to be a part of your special day and look forward to serving you. Should you have any questions or need further clarification on our rental policy, please do not hesitate to contact us.